FAQ

Booking your flight with EnyoGo is quick and easy. 1. Search for your flight Enter your departure city, destination, travel dates, number of passengers and preferred cabin class, then click Search Flights. 2. Choose your flight Browse the available flight options and select the one that best suits your travel plans. Review the flight times, duration, baggage allowance, fare conditions and total price before proceeding. 3. Enter passenger details Provide the passenger information exactly as it appears on the passport or valid identification document. Enter your email address and phone number so we can send your booking confirmation and contact you about any important changes. 4. Review your booking Carefully check the passenger names, travel dates, route, flight times, baggage allowance and total fare before making payment. 5. Make payment Select your preferred available payment method and complete the payment securely. 6. Receive your confirmation Once your payment has been successfully processed and the ticket has been issued, you will receive your booking confirmation and e-ticket by email. Need help? If you prefer to speak with a travel consultant or need assistance with your booking, contact EnyoGo Customer Support via WhatsApp or phone and we will be happy to assist you

Yes, subject to the airline's fare rules. Change fees, fare differences, cancellation penalties and EnyoGo service fees may apply. Contact EnyoGo Customer Support with your booking reference, and we will check the applicable conditions and assist you with your request.Yes. You may request to change or cancel your flight booking, subject to the fare rules and conditions of the airline and ticket purchased.

You will need a valid passport or government-issued photo ID. For international flights, ensure your passport is valid for at least 6 months beyond your travel date. Some destinations may also require a visa – check entry requirements for your destination well in advance.

Booking your hotel with EnyoGo is easy and convenient. 1. Search for your hotel Enter your destination, check-in and check-out dates, number of guests and rooms, then click Search Hotels. 2. Choose your hotel Browse the available hotels and compare prices, locations, room types, facilities and other amenities. 3. Select your room Choose your preferred room and review the room rate, inclusions, breakfast options, cancellation policy and any applicable charges before proceeding. 4. Enter guest details Provide the guest's name and contact information exactly as required for the reservation. 5. Review and make payment Check your booking details, total price and applicable terms, then select your preferred payment method and complete your payment securely. 6. Receive your hotel confirmation Once your booking is successfully confirmed, you will receive your hotel booking confirmation/voucher by email. Keep the confirmation available for check-in. Need help? If you need assistance finding or booking a hotel, contact EnyoGo Customer Support via WhatsApp or phone and our travel team will be happy to assist you.Click the

Yes. You may request to modify your hotel reservation, subject to the hotel's availability and the terms and conditions of your booking. Depending on the hotel and room rate, you may be able to change: Check-in or check-out dates Room type Number of guests Number of rooms Guest details Changes may result in additional charges, a difference in room rates, or cancellation/change fees. Some bookings may be non-refundable or may not allow modifications. To request a change, contact EnyoGo Customer Support with your booking reference and the details of the changes you would like to make. We will check the applicable hotel policy and advise you of any charges before processing the request.Modifications and cancellations depend on the hotel's policy selected at booking. Visit

reakfast is included only if it is stated in your selected room or rate details. When booking, please check the “Meal Plan,” “Breakfast Included,” or “Room & Rate” information before completing your reservation. Some room rates may include breakfast, while others may be room-only. If you are unsure whether breakfast is included in your booking, contact EnyoGo Customer Support with your booking reference and we will be happy to assist you.Meal inclusions vary by hotel and rate. The room rate description will clearly state whether breakfast or other meals are included. Look for

You can check the status of your EnyoGo booking using your booking reference (PNR) and the email address or contact details used when making the reservation. To check your booking: Go to “My Bookings” on the EnyoGo website. Enter your booking reference and the required passenger or contact details. Click “Search” or “Check Booking.” Your booking status and available reservation details will be displayed. You can also check your booking confirmation or e-ticket/hotel voucher sent to your email after your reservation was completed. If you cannot find your booking or need assistance, please contact EnyoGo Customer Support via WhatsApp, phone or email and provide your booking reference. Our team will assist you in checking the status of your reservation.

If you have completed your booking but have not received your confirmation, please don't worry. Your confirmation may take a few minutes to arrive. Please check the following: Check your email inbox and look for an email from EnyoGo. Check your Spam, Junk or Promotions folder, as the confirmation may have been filtered. Verify that you entered the correct email address when making your booking. Check your “My Bookings” section on the EnyoGo website using your booking reference, if available. If you still cannot find your confirmation, please contact EnyoGo Customer Support via WhatsApp, phone or email. Provide your full name, booking reference (if available), travel dates and the email address used for the booking. Our support team will check your reservation and resend your booking confirmation or e-ticket/hotel voucher where applicable. Important: If payment has been deducted but you have not received a booking confirmation, please contact EnyoGo Customer Support before making another payment or booking again. This will help us verify the status of your original transaction.First check your spam or junk mail folder. If it's not there, log in to your account and check

Yes, you may request changes to your booking after confirmation, subject to the airline's or hotel's availability and the terms and conditions of your reservation. Depending on the type of booking, you may be able to change: Travel or check-in/check-out dates Flight times or itinerary Room type Number of guests or rooms Passenger or guest details Additional charges may apply, including fare or rate differences, airline or hotel change fees, cancellation penalties, and EnyoGo service fees, where applicable. Some bookings may not be eligible for changes. To request a change, please contact EnyoGo Customer Support with your booking reference and the details of the change you require. We will check the applicable terms and advise you of any charges before processing the request.

We accept all major credit and debit cards (Visa, Mastercard), bank transfers, and popular mobile money platforms. All transactions are secured with SSL encryption.

The time required to receive a refund depends on the airline or hotel cancellation policy, the type of booking, and the payment method used. Once your refund has been approved and processed by the airline, hotel or relevant supplier, EnyoGo will initiate the applicable refund process. The refunded amount may take additional time to appear in your account, depending on your bank or payment provider. Please note that: Some bookings may be non-refundable. Applicable cancellation fees, penalties or service charges may be deducted from the refund. Refund processing times may vary depending on the supplier and payment provider. EnyoGo will provide an update once the refund has been processed or when further information is required. If you have already requested a refund and would like to check its status, please contact EnyoGo Customer Support with your booking reference.Refund processing times vary: credit/debit cards typically take 7–14 business days, bank transfers 5–10 business days, and mobile money 1–3 business days. You'll receive an email confirmation once your refund is initiated.

Cancellation fees depend on the airline or hotel's policy and how far in advance you cancel. Some fares and rates are non-refundable. The applicable fees are shown at the time of booking. EnyoGo Travels does not add its own cancellation fee on top of the supplier's charges.

You can reach us via phone at +233 0206922443, email at support@enyogo.com, or through the live chat on our website. We are available Monday to Sunday, 24/7.

Yes, our customer support team is available 24 hours a day, 7 days a week, including public holidays. Whether it's an urgent travel issue or a general query, we're always here to help.

Absolutely. We use industry-standard SSL encryption and comply with data protection regulations. Your personal and payment information is never sold or shared with third parties without your consent. For more details, read our Privacy Policy.